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Privacy & Cookie Policy

Privacy & Cookie Policy

We are committed to ensure that your privacy is protected and understand the need for appropriate protection of all information provided by you to us.
This privacy policy has been created in order that you understand the importance that we attach to this and our commitment to ensure that we comply with UK & EU legislation.
While this Policy is intended to describe the broadest range of our information processing activities, those activities may be more limited due to the restrictions of the law.  To this extent, any of the activities described herein are not permitted under the law unless you agree to the remaining portions of this Policy and that it applies to the maximum extent permitted by law. 
What do we do with your information?
We collect the personal information you give us such as your name, address and email address etc when making bookings with us for stay or functions.
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our services, new products and other updates.


When you provide us with personal information to complete a transaction, verify your credit card, place a booking / order for a function, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, joining Best Western Reward Scheme, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you or Best Western to contact you, stopping the use or disclosure of your information, at any time, by contacting us at


We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions.
Your data is stored through our databases and the storage of your data on a secure server behind a firewall.

Third-Party Services

The third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
We recommend that you read their privacy policies, so you can understand the way your personal information will be handled by these providers.
Remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us.  If therefore, you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.


When you click on links on our website, they may direct you away from our site.  We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Privacy by Design

Employee access to information:
Your information is disclosed to employees on a ‘need to know’ basis and we confirm that all such persons understand the importance of client confidentiality and privacy.  Access to the hotel PMS system is by login and password entry only.

Use of ‘cookies’

Like many other websites, we use cookies.  We use them to help you personalise your online experience.
A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit.  Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.  We use cookies for the following purposes:
  • Authentication, personalisation and security: cookies help us verify your account and device and determine when you log in, so we can make it easier for you to access the services and provide the appropriate experiences and features.  We also use cookies to help prevent fraudulent use of login credentials.
  • Performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services.  For example, we use cookies to determine if you viewed a page or opened an email.  This helps us provide you with information that you find interesting.  We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.
  • Third Parties: Third Party services may use cookies to help you sign into their services from our services.  We also may use third-party cookies, such as Google Analytics, to assist with analysing performance.  Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.
  • Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.
Our Site may contain links to other websites.  Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.